Contact information

Get in touch

Email is the quickest way to reach us: support@portaltcg.co.uk. We reply by email within 48 hours, Monday to Friday. Please include your order number if your message is about an order.

Phone: 01752 936359, Monday to Friday. If we are packing orders or live on a stream, leave a message and we will call you back.

Social: we are @portal_tcg on TikTok and Instagram. Messages there are read, but anything about an order, a return or a refund is best sent by email so we have your order number in front of us.

Returns address

Please do not send anything back without emailing us first; we will confirm the return and how to send it. The returns address is:

Portal TCG (PokePortal Ltd)
The Apex, Derriford Business Park, Brest Road
Plymouth, PL6 5FL
United Kingdom

Business details

Portal TCG is a trading name of PokePortal Ltd, registered in England and Wales.
Company number 15910981
VAT number GB498168138
EORI number GB498168138000
Registered office: The Apex, Derriford Business Park, Brest Road, Plymouth, PL6 5FL